Retail Manager, Dining Services - Job at Dartmouth College in Hanover, NH

Retail Manager, Dining Services

Hanover, NH

Posted 5 days ago

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Job Description

Position Information

Posting date	12/21/2023
Closing date
Open Until Filled	Yes
Position Number	1128173
Position Title	Retail Manager, Dining Services
Department this Position Reports to	Dining Services
Hiring Range Minimum	$65,000
Hiring Range Maximum	$71,300
Union Type	Not a Union Position
SEIU Level	Not an SEIU Position
FLSA Status	Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule	Second shift schedule
Location of Position	Hanover, NH 03755 Dartmouth campus, various Dining locations
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.	n/a
Is this a grant funded position?	No
Position Purpose	Is responsible for overseeing general operations of key retail evening operations located on campus: Novack Cafe, Byte Venues, Courtyard Cafe, Collis Cafe & Market and Snack Bars to ensure smooth operation of service, compliance to brand and Dining specification and procedures. Focuses on customer service, enforcement of safety, sanitary procedures, and policies for evening workforce. Reports to Director of Retail and acts in a support role for each retail manager of the locations. Communicates with responsible retail manager on observations, actions, and improvement opportunities. Conducts quality assurance audits, creates action plans through collaboration with responsible manager in each location. This is a second shift position focused on evening operations.
Description
Required Qualifications - Education and Yrs Exp	Bachelors plus 3-5 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	Minimum three years of food service retail experience including purchasing, expense control, monitoring budgets, sales, inventories, and financial reports. Minimum three years of food service experience including food preparation and production. Minimum two years of relevant supervisory experience. Bachelor's degree or equivalent combination of education and experience. Must be computer literate and capable of learning inhouse software tools Possess a valid driver's license.
Preferred Qualifications	Experience in working in a diverse, inclusive workplace. Five years of retail experience with emphasis on merchandising, food service and/or working with national brand concepts preferred. Five years of general food service experience in high quality, large volume food production operations with diverse menu make-up preferred. Five years of relevant supervisory/management experience.
Department Contact for Recruitment Inquiries	Director of Dining Services, Jon Plodzik
Department Contact Phone Number	603-646-2022
Department Contact for Cover Letter and Title	Director of Dining Services, Jon Plodzik
Department Contact's Phone Number
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Yes
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
Additional Instructions
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Key Accountabilities

Description	Shift Operations Collaborates with unit retail manager to oversee and ensure effective and efficient operations while participating in the day-to-day shift operations for evening retail venues. Ensures staff are compliant with Dartmouth Dining standards and concept expectations. Verifies proper register operation and transactional recording to include meal plan balance usage, verification of credit card sales. Confirms work assignments and adjusts as required to balance changes in customer service needs, available staff, and timing of food preparation. Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and ensures that quality and portion control standards are maintained. Ensures observance of liquor license laws, when appropriate. Responds to customer feedback to include compliments and complaints about quantity, quality of food, customer service, and experience. Seeks to satisfy customer needs. Ensures cleanliness and oversees general appearance of locations and uniform standards. Provides evening supervision of students and staff working in various properties. Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed while adhering to budgetary requirements. Communicates changes to responsible manager. Communicates policies and instructions to employees effectively. Monitors and evaluates work performance of staff to ensure compliance with expectations, productivity, quality, and customer service standards. Identifies and addresses performance problems, recommends training or initiates appropriate corrective action. Implements disciplinary measures, when necessary, e.g. verbal warnings or corrective instructions, and submits follow-up documentation to Admin HR Services as outlined in the union contract.
Percentage Of Time	25

Description

Shift Operations

Collaborates with unit retail manager to oversee and ensure effective and efficient operations while participating in the day-to-day shift operations for evening retail venues.
Ensures staff are compliant with Dartmouth Dining standards and concept expectations.
Verifies proper register operation and transactional recording to include meal plan balance usage, verification of credit card sales.
Confirms work assignments and adjusts as required to balance changes in customer service needs, available staff, and timing of food preparation.
Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and ensures that quality and portion control standards are maintained.
Ensures observance of liquor license laws, when appropriate.
Responds to customer feedback to include compliments and complaints about quantity, quality of food, customer service, and experience. Seeks to satisfy customer needs.
Ensures cleanliness and oversees general appearance of locations and uniform standards.
Provides evening supervision of students and staff working in various properties.
Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed while adhering to budgetary requirements. Communicates changes to responsible manager.
Communicates policies and instructions to employees effectively.
Monitors and evaluates work performance of staff to ensure compliance with expectations, productivity, quality, and customer service standards.
Identifies and addresses performance problems, recommends training or initiates appropriate corrective action. Implements disciplinary measures, when necessary, e.g. verbal warnings or corrective instructions, and submits follow-up documentation to Admin HR Services as outlined in the union contract.

Percentage Of Time

Description	Brand Compliance/Guest Service Sets and demonstrates the highest in customer service standards, professionalism, engagement, and proactivity to serve a diverse community exceptionally. Focuses team activities, staff behaviors and interactions on constantly improving the experience for guests. Creates internal expectations and standards that support and build onto Dartmouth Dining's operating practices and Culture of Service guiding principles. Trains and develops associates on those behavioral expectations. Meets regularly with managers of evening locations to assess opportunities, operational challenges, and potential solutions. Reviews guest forward impressions; upholds retail standards Maximizes customer interest and sales levels by assuring displays and products are appropriately merchandised. Reviews sales product inventories in coolers and displays and ensures that necessary supplies are stocked for the shift and that all stock is rotated properly. Monitors sales and recommends appropriate changes, based on evening observations and item popularity. Makes recommendations regarding menu development; may compute cost and price analysis. Assists manager in controlling potential shrink of product by staff and guests. Works with other supervisors and managers in communicating information and in planning and making changes to cafe/facility procedures. Participates and complies with brand concept's expectations, trainings, policies, procedures and/or agreements to properly represent those outside entities to the public. As requested, attends brand concept's trainings like Starbuck's, developmental workshops, required meetings and can be internally certified as compliant with those trainings as needed. Spends appropriate time reviewing and understanding brand procedures to be an effective teacher of and supervisor to staff executing the operational standards.
Percentage Of Time	35

Description

Brand Compliance/Guest Service

Sets and demonstrates the highest in customer service standards, professionalism, engagement, and proactivity to serve a diverse community exceptionally. Focuses team activities, staff behaviors and interactions on constantly improving the experience for guests.
Creates internal expectations and standards that support and build onto Dartmouth Dining's operating practices and Culture of Service guiding principles. Trains and develops associates on those behavioral expectations.
Meets regularly with managers of evening locations to assess opportunities, operational challenges, and potential solutions.
Reviews guest forward impressions; upholds retail standards
Maximizes customer interest and sales levels by assuring displays and products are appropriately merchandised.
Reviews sales product inventories in coolers and displays and ensures that necessary supplies are stocked for the shift and that all stock is rotated properly.
Monitors sales and recommends appropriate changes, based on evening observations and item popularity. Makes recommendations regarding menu development; may compute cost and price analysis.
Assists manager in controlling potential shrink of product by staff and guests.
Works with other supervisors and managers in communicating information and in planning and making changes to cafe/facility procedures.
Participates and complies with brand concept's expectations, trainings, policies, procedures and/or agreements to properly represent those outside entities to the public.
As requested, attends brand concept's trainings like Starbuck's, developmental workshops, required meetings and can be internally certified as compliant with those trainings as needed.
Spends appropriate time reviewing and understanding brand procedures to be an effective teacher of and supervisor to staff executing the operational standards.

Percentage Of Time

Description	Training & Staff Development Under the direction of the Director of Retail; creates training programs for staff to support the various operations to include customer service, food safety and service process Assists in the training of new staff on the work practices of the particular venue Identifies areas of improvement through weekly audits of venues Supports manager of locations to develop goals for key staff members and positions, i.e. shift supervisors, aspiring personnel and closing staff
Percentage Of Time	25

Description

Training & Staff Development

Under the direction of the Director of Retail; creates training programs for staff to support the various operations to include customer service, food safety and service process
Assists in the training of new staff on the work practices of the particular venue
Identifies areas of improvement through weekly audits of venues
Supports manager of locations to develop goals for key staff members and positions, i.e. shift supervisors, aspiring personnel and closing staff

Percentage Of Time

Description	Facility/Equipment Maintenance Maintains continuing surveillance over physical facilities, ensuring cleanliness, organization, and security of location during operational and non-operational times. Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances. Ensures positive relationship with building owner related to impact of service within building space, appropriate handling of issues and campus goodwill.
Percentage Of Time	5

Description

Facility/Equipment Maintenance

Maintains continuing surveillance over physical facilities, ensuring cleanliness, organization, and security of location during operational and non-operational times.
Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances.
Ensures positive relationship with building owner related to impact of service within building space, appropriate handling of issues and campus goodwill.

Percentage Of Time

Description	Other Considerations Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices. Engages Safety & Security when assistance is needed. Attends ServSafe food safety training and renews certification as required. Attends AllerTran allergy training and renews certification as required. Assist with seasonal catering as needed. Adjusts works schedule to meet departmental needs during off academic term periods. Works at other satellite areas within Dartmouth Dining as required
Percentage Of Time	5

Description

Other Considerations

Attends training seminars offered by the College and/or professional organizations to stay current with food service and supervisory policies and practices.
Engages Safety & Security when assistance is needed.
Attends ServSafe food safety training and renews certification as required.
Attends AllerTran allergy training and renews certification as required.
Assist with seasonal catering as needed.
Adjusts works schedule to meet departmental needs during off academic term periods.
Works at other satellite areas within Dartmouth Dining as required

Percentage Of Time

Description	Diversity, Equity and Inclusion We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers. Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. Participates in division wide DEI initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect) Willingness to foster a growth mindset in the areas of increasing diversity, equity, and inclusion across the division Collaborates, when appropriate, on other DEI-related initiatives within the division and College
Percentage Of Time	5

Description

Diversity, Equity and Inclusion

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
Participates in division wide DEI initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
Willingness to foster a growth mindset in the areas of increasing diversity, equity, and inclusion across the division
Collaborates, when appropriate, on other DEI-related initiatives within the division and College

Percentage Of Time

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.

Job Summary

Company

Dartmouth College

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

Bachelor's Degree

Required Experience

3 to 5 years